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Webinar Terms and Conditions

Although we will reasonably do anything to help if you have problems registering or accessing the webinar, we are unable to accept any responsibility or liability for a failure of your equipment, if you omit to register for the webinar or, cannot watch the 7 day link with in the allotted time frame. Once the 7 day link expires we are unable to extend it.

We are unable to take any responsibility if for any reason you are unable to access zoom.

If you are unable to access the webinar on the night we will still send you the 7 day recording. If you would like lifetime access to the recording this cannot replace the live webinar. It can be purchased here:

We are unable to answer phone calls or emails relating to any aspect of the webinar whilst we are on air.

We open the webinars 30 minutes in advance to give everyone plenty of time to log in. 


Webinar Cancellation Policy

We charge 10% for cancellations to cover the booking fees and admin for any reason up to one week in advance and 100% thereafter. Non Transferable.

Cancellations by email to

If for any reason we are unable to broadcast the webinar we will send you a full refund.

Course Cancellation Policy

We charge 25% for cancellations for any reason up to two weeks in advance and 100% thereafter unless we can fill the place from a waiting list, in which case we will then refund 75%. Non Transferable.

Cancellations by email to

If for any reason we are unable to run the course we will send you a full refund.

Privacy Policy

When you sign up to our mailing list, we will only contact you in relation to Horses Inside Out news, articles, courses, events, books, posters, resources and our annual conference.

We will not pass your details on to anyone else.

The only information we will hold is your name, email, telephone number, the country and county in which you live or your address, your equestrian interest or profession and previous courses which you have attended.

We currently use Mailchimp and Wix to securely send e-newsletters and store and manage your information.

We will only contact you by email or very occasionally phone to resolve a problem.

You can unsubscribe at any time by clicking on ‘UNSUBSCRIBE’ which will be clearly displayed at the end of each communication.

Business Details

HORSES INSIDE OUT LTD deals with courses and events

Place of registration: England and Wales. Registered number: 06883026.
Registered business address: 11 High Street Ruddington Nottingham NG11 6DT.

Main address: Wavendon Grange Lawn Lane, Old Dalby, LE14 3LW

VAT Registered Number  383366767


Gillian Higgins (Sole trader) deals with the sales of books, DVDs, videos, prints and models

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